Refund Policy

All returns require prior authorization from Axel Kraft International.

All requests for credit/return will be based on the original purchase date and price of the product.

All damages incurred during shipping and errors in shipment must be reported to Axel Kraft International within 5 business days of receipt of the order to be eligible for a claim.

There will be a 25% restocking charge on products returned without prior authorization or for products returned as a result of incorrect ordering.

Returns and/or refunds for unsatisfactory products will be issued at our discretion, and will not include any related shipping charges.

Axel Kraft International will no longer accept returns on the following:

– expired products (some exceptions may apply)
– cosmetic and soaps (product purchased within 6 months of credit request may be considered for      credit)
– discontinued or final sale items

Axel Kraft International reserves the right to make the final decision regarding whether an item is eligible for credit.

Please contact or 905-841-6840 for any credit/return requests.

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